Terms of service

Terms of Service

Welcome to Softer Seasons Clothing Co. 🤍

These Terms of Service outline the terms and conditions that apply when you visit our website, make a purchase, or otherwise interact with Softer Seasons Clothing Co.

By accessing our website or placing an order, you agree to these Terms of Service. Please take a moment to read through them before making a purchase.

Our Online Store

Softer Seasons Clothing Co. offers clothing, accessories and other products through our online store.

We do our very best to ensure that product descriptions, photographs, sizing information, pricing and availability are accurate and up to date.

That said, mistakes can happen. We reserve the right to correct errors, update information, change pricing or availability, or cancel an order when necessary.

Products + Colour Variations

We put a lot of care into photographing and representing our pieces as accurately as possible.

Please keep in mind that colours may appear slightly different depending on your screen, lighting and device settings. Slight variations in colour, embroidery, placement, texture or finishing may also occur between individual pieces or production runs.

These small variations are not considered defects.

Please review product descriptions and sizing information carefully before ordering.

Orders

Once an order has been placed, you will receive an order confirmation using the contact information provided at checkout.

We reserve the right to refuse, limit or cancel an order when reasonably necessary, including in cases of suspected fraud, payment issues, inventory errors, incorrect pricing or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been processed, the applicable amount will be refunded.

Presales + Preorders

From time to time, Softer Seasons may offer pieces through a presale or preorder.

Estimated production, arrival and shipping timelines will be provided whenever possible, but these dates are estimates and are not guaranteed delivery dates.

Because many of these pieces are being made specifically for the collection, circumstances outside of our control — including manufacturing, customs, transportation or carrier delays — may affect the original estimated timeline.

We will always do our best to communicate significant delays and get your pieces to you as quickly as possible.

Any special return, cancellation or exchange conditions that apply to a specific presale will be clearly stated on the product page and will apply alongside this policy, subject to applicable consumer protection laws.

Pricing + Payment

All prices displayed on our website are shown in the currency indicated at checkout.

Applicable taxes, shipping and other charges will be calculated and displayed during checkout where required.

Prices, promotions and availability may change without notice.

If an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel and refund an affected order.

Discount Codes + Promotions

Discount codes, sales and promotional offers may have their own conditions, including expiry dates, minimum purchases or product exclusions.

Unless otherwise stated, promotions and discount codes cannot be combined.

We reserve the right to modify or end promotions where permitted by law.

Shipping + Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your information before submitting your order.

Once an order has been transferred to the shipping carrier, delivery times are outside of our direct control.

Estimated delivery dates are not guaranteed, and delays may occur due to weather, carrier disruptions, customs or other circumstances outside of our control.

If you notice an error in your shipping information, please contact us as soon as possible. We will always try to help, but we cannot guarantee changes can be made once an order has been processed or shipped.

Local Delivery + Pickup

When local delivery or pickup is offered, customers are responsible for selecting the appropriate option and providing accurate contact and delivery information.

Local delivery is available only within the areas specified at checkout.

We reserve the right to contact you or adjust the delivery method if an order does not qualify for the selected local delivery option.

Returns + Exchanges

Returns and exchanges are governed by our separate Returns & Exchanges Policy.

Please review that policy before making your purchase.

By completing your purchase, you acknowledge and agree to the return and exchange conditions applicable to your order.

Damaged or Incorrect Items

We carefully inspect and prepare orders before they leave us, but if something isn’t right, we want to know.

If you receive an item that is damaged, defective or incorrect, please contact us within 48 hours of delivery at softerseasonsclothingco@gmail.com or through our social media channels.

Please include your order information and photos of the issue so we can help make it right.

Care + Use of Products

Care instructions are provided to help you get the best possible life from your Softer Seasons pieces.

Customers are responsible for following the care instructions provided with or listed for their garments.

Damage caused by improper washing, drying, ironing, bleaching, stain treatment, normal wear and tear or failure to follow care instructions is not considered a manufacturing defect.

Intellectual Property

The Softer Seasons Clothing Co. name, branding, logos, original graphics, photographs, written content, product imagery and other original creative materials belonging to Softer Seasons may not be copied, reproduced, distributed or used commercially without permission.

We put a lot of heart into what we create, and we appreciate you respecting the work behind our brand.

Website Use

You agree not to use our website or its content for unlawful, fraudulent or harmful purposes.

You may not attempt to interfere with the operation or security of our website, misuse our services, or use our content in a way that infringes our rights or the rights of others.

Third-Party Services

Our website may use or connect with third-party services such as payment processors, shipping providers, social media platforms and other technology providers.

Your use of certain third-party services may also be subject to their own terms and privacy practices.

Privacy

Your privacy matters to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy requirements.

Please review our Privacy Policy for more information about how your information is collected, used and protected.

Limitation of Liability

To the fullest extent permitted by applicable law, Softer Seasons Clothing Co. will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Changes to These Terms

We may update these Terms of Service from time to time as our business, website or policies evolve.

The most current version will always be available on this page. Continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

Governing Law

These Terms are governed by the applicable laws of the Province of Alberta and the laws of Canada applicable therein, without limiting any rights you may have under applicable consumer protection legislation.

Questions?

We want shopping with Softer Seasons to feel easy and comfortable.

If you have questions about an order, product or any of these terms, please reach out to us at:

softerseasonsclothingco@gmail.com

Thank you for supporting Softer Seasons and this little dream we’re continuing to build. 🤍

Made for every season of you.